Terms and Conditions

Agreement to Terms

By accessing or using the Marble Ace Hotel Casino website, you agree to be bound by these Terms and Conditions.

• These terms apply to all visitors, users, and others who access the website.
• If you do not agree with any part of these terms, you must not use the website.
• The terms may be updated from time to time, and continued use constitutes acceptance of changes.

Definitions

Key terms used throughout these Terms and Conditions are defined for clarity.

We, us, our

Refers to Marble Ace Hotel Casino.

You, your

Refers to the user or visitor of the website.

Venue

Refers to the physical hotel and casino located at 80 Ann Street, Brisbane, Australia.

Permitted Use

You may use the website for personal, non-commercial purposes to learn about our hotel and casino services.

• You must not misuse the website by introducing viruses, attempting unauthorized access, or interfering with its operation.
• You may not copy, reproduce, or redistribute any content without prior written consent.
• Automated data collection or scraping is prohibited.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is owned by or licensed to Marble Ace Hotel Casino.

The Marble Ace name, logo, and related marks are trademarks and may not be used without permission. You may print or download extracts for personal use only, provided no modifications are made. Any unauthorized use may give rise to a claim for damages.

Booking Process

Reservations can be made through the website or by contacting our reservations team.

• All bookings are subject to availability and confirmation by Marble Ace Hotel Casino.
• You must provide accurate personal and payment information.
• A valid credit card may be required to secure a booking.

Phone: (07) 5550 3311 | Email: [email protected]

Cancellation and No-Show Policy

Cancellation policies vary depending on the rate and room type selected.

• Flexible rates may be cancelled without charge up to 48 hours before arrival.
• Non-refundable rates require full payment at booking and are non-cancellable.
• Failure to arrive without cancellation may result in a charge of one night's stay.

Payment Terms

Payment for accommodation and services is due as specified at the time of booking.

• We accept major credit cards and other payment methods as displayed on the website.
• All prices are in Australian dollars and include GST unless otherwise stated.
• Additional charges for incidentals may be applied to your account.

Entry Requirements

Entry to the casino floor is restricted to persons aged 18 years or older.

• Valid photo identification must be presented upon request.
• Management reserves the right to refuse entry to any person.
• Dress standards may apply in certain areas of the venue.

Conduct and Prohibited Activities

Visitors must behave respectfully and comply with all venue rules and staff directions.

• Disruptive, intoxicated, or illegal behavior will not be tolerated.
• Photography and recording may be restricted in certain areas.
• Smoking is only permitted in designated outdoor areas.

Responsible Gambling

Marble Ace Hotel Casino promotes responsible gambling and provides support for those who need it.

• Gambling should be enjoyed as a form of entertainment, not as a way to make money.
• Self-exclusion and counselling services are available upon request.
• Staff are trained to assist patrons with gambling-related concerns.

Game Rules

All casino games are conducted in accordance with the rules displayed at each table or machine.

• Players must follow the instructions of casino staff at all times.
• Disputes are resolved by the casino manager, whose decision is final.
• Chips and vouchers have no cash value outside the casino.

Prohibited Practices

Cheating, collusion, and the use of electronic devices to gain an advantage are strictly prohibited.

• Any person found cheating will be removed and may face legal action.
• Counting cards or using external aids is not permitted.
• Management may inspect devices at any time.

Website Accuracy

While we strive to keep information accurate and up to date, we do not guarantee that the website is free from errors or omissions.

Content is provided for general information only and may change without notice. We are not liable for any loss or damage arising from reliance on website content. This disclaimer does not affect your statutory rights under Australian Consumer Law.

Limitation of Liability

To the maximum extent permitted by law, Marble Ace Hotel Casino excludes liability for indirect or consequential loss.

• This includes loss of profits, data, or goodwill.
• Our total liability for any claim is limited to the amount paid by you for the relevant service.
• Nothing in these terms excludes liability for death or personal injury caused by negligence.

Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

• By using the website, you consent to the practices described in the Privacy Policy.
• The Privacy Policy is available on this website.
• We comply with the Australian Privacy Principles.

Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland. If any provision is found invalid, the remaining provisions remain in effect.

Dispute Resolution

We encourage you to contact us first to resolve any concerns informally.

• Please email or call us using the contact details provided.
• If a dispute cannot be resolved, it may be referred to mediation or arbitration.
• This does not limit your right to seek relief through the courts.

Email: [email protected] | Phone: (07) 5550 3311

Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on this page. The effective date at the top of the page indicates when the terms were last revised. Continued use of the website after changes constitutes acceptance.

Contact Us

If you have any questions about these Terms and Conditions, please contact us.

• Phone: (07) 5550 3311
• Email: [email protected]
• Address: 80 Ann Street, Brisbane, Australia