Privacy Policy

Information We Collect

Categories of Personal Information

We collect personal information that is reasonably necessary for our business functions, including providing accommodation, dining, and casino services.

• Contact details: name, email address, phone number, and postal address.
• Identification details: date of birth, government-issued ID for age verification and casino entry.
• Transaction details: booking history, payment information, and preferences.
• Technical data: IP address, browser type, and website usage patterns when you visit our site.

How We Collect Information

We collect personal information directly from you when you make a reservation, check in, dine at our restaurants, or visit our casino. We may also collect information from third parties, such as booking platforms, with your consent.

• Direct collection: forms, phone calls, emails, and in-person interactions.
• Automatic collection: cookies and analytics tools when you use our website.
• Third-party sources: travel agents, online booking platforms, and identity verification services.

We do not collect sensitive information unless required by law or with your explicit consent.

Use and Disclosure of Information

Purposes of Use

We use your personal information to provide and improve our services, manage reservations, ensure safety and security, and comply with legal obligations.

• To process bookings and payments for accommodation, dining, and events.
• To verify identity and age for casino entry as required by law.
• To communicate with you about your stay, promotions, and updates (with your consent).
• To maintain the security of our premises and systems.

We do not use personal information for online gambling purposes. Marketing communications are only sent with your consent.

Disclosure to Third Parties

We may disclose your personal information to trusted third parties who assist us in operating our business, such as payment processors, IT service providers, and legal advisors. We do not sell your personal information.

• Service providers: companies that process payments, manage bookings, or provide security services.
• Legal and regulatory authorities: when required by law or to protect our rights.
• Business partners: only with your explicit consent for joint promotions.

All third parties are bound by confidentiality agreements. We do not disclose personal information to overseas recipients unless necessary and with appropriate safeguards.

Data Storage and Security

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes physical, technical, and administrative safeguards.

• Encryption of data in transit and at rest.
• Access controls limiting employee access to personal information.
• Regular security assessments and staff training.
• Secure storage facilities for physical records.

We comply with the Notifiable Data Breaches scheme under the Privacy Act.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely destroy or de-identify the information.

• Booking records are retained for a minimum of 7 years for tax and legal purposes.
• Casino entry records are retained as required by Queensland gaming regulations.
• Website analytics data is anonymized after 26 months.

Retention periods vary based on legal and operational requirements.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

• To request access, contact our Privacy Officer using the details below.
• We will respond to your request within 30 days.
• There is no fee for making a request, but we may charge a reasonable fee for providing access.

Privacy Officer contact: [email protected] or (07) 5550 3311

Marketing Opt-Out

You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

• Opt-out requests are processed within 5 business days.
• Transactional messages (e.g., booking confirmations) are not affected by marketing opt-out.

International Data Transfers

Overseas Disclosure

We may transfer personal information to overseas service providers for data storage or processing. When we do so, we take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or equivalent standards.

• Current overseas recipients may include cloud storage providers in the United States and Singapore.
• We enter into data processing agreements that include privacy and security obligations.
• You consent to such transfers by using our services.

No personal information is transferred to countries without adequate privacy protections.

Cookies and Tracking Technologies

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences.

• Essential cookies: necessary for website functionality.
• Analytics cookies: help us understand how visitors use the site.
• Preference cookies: remember your choices, such as language.
• You can manage cookie preferences through your browser settings.

For more details, see our Cookie Policy.

Contact and Complaints

Privacy Officer Contact

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact our Privacy Officer.

Complaints Process

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

• If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
• OAIC website: www.oaic.gov.au